Level 2 Certificate in Retail Operations

This course is a knowledge only qualification and is designed to provide underpinning knowledge and understanding of the different aspects of working in the retail sector, including – dealing with customers, cash handling, stock management and retail law.

The course is delivered as a 12 week online distance learning course, allowing learners to choose when and where to study. You will be provided with an online portfolio and assessment materials to enable you to successfully complete the course. The course can also be completed paper based if required.

Throughout the course, you will complete 6 mandatory units (below). These include:-

●  Understanding Customer Service in the Retail Sector

●  Understanding the Retail Selling Process

●  Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business

●  Understanding How a Retail Business Maintains Health and Safety on its Premises

●  Understanding Retail Consumer Law

●  Understand How to Deal with Customer Queries and Complaints in a Retail Environment

Plus a further 1 – 3 optional units
●  Aged 19+ at the beginning of the academic year (Must already have a full level 2 qualification)

●  Lived in the EU for 3 years

●  24+ (Employed or unemployed) – Please enquire – Proof of salary will be required for any eligible fee remission
●  The course is split into manageable units, which are completed and submitted online

●  Each unit will be marked and feedback provided online

●  A recognised qualification is gained
This qualification can be a pathway to further qualifications in retail, customer service or business and enterprise
Fees:
£0
These courses are available to all adult learners, no matter your employment status, but if you are:
Not in paid employment and receiving a means tested benefit - please bring with you current dated benefit documentation.
In paid employment but with an annual gross salary of less than £18,135 - please bring with you a wage slip dated within 3 months of the start of the course.
If you are aged 19-23 as well as meeting the benefit criteria you will also need to hold a full level 2 qualification.
Course Code:
AL0446MQ/1
Category:
Online / Distance Learning
Centre:
Employers Premises
Start:
Various
Duration:
Various
Times:
To Be Confirmed

Please Note: While every effort is made to maintain the accuracy of these details, changes can and do occur. Government policy changes rapidly (particularly from one academic year to the next) which often has an effect on availability, eligibility for funding and the fee contribution required. Please confirm the course details when enrolling.

09/03/2021 08:05:00 174631 AL0446MQ/1