Level 2 Certificate in the Principles of Customer Service

This course is a knowledge only qualification and is designed to provide underpinning knowledge required by employees to work in a range of customer service roles, including managing information and supporting events.

The course is delivered as a 12 week online distance learning course, allowing learners to choose when and where to study. You will be provided with an online portfolio and assessment materials to enable you to successfully complete the course. The course can also be completed paper based if required.

Throughout the course, you will complete 3 mandatory units. These include:-

●  Principles of customer service and delivery

●  Understand customers

●  Understand employer organisations

Plus a further 4 optional units
●  Aged 19+ at the beginning of the academic year (Must already have a full level 2 qualification)

●  Lived in the EU for 3 years

●  24+ (Employed or unemployed) – Please enquire – Proof of salary will be required for any eligible fee remission
●  The course is split into manageable units, which are completed and submitted online

●  Each unit will be marked and feedback provided online

●  A recognised qualification is gained
This qualification can be a pathway to higher qualifications in customer service or a stepping stone to qualifications in business administration/business/team leading
Fees:
£0
These courses are available to all adult learners, no matter your employment status, but if you are:
Not in paid employment and receiving a means tested benefit - please bring with you current dated benefit documentation.
In paid employment but with an annual gross salary of less than £18,135 - please bring with you a wage slip dated within 3 months of the start of the course.
If you are aged 19-23 as well as meeting the benefit criteria you will also need to hold a full level 2 qualification.
Course Code:
AL0448MQ/1
Category:
Online / Distance Learning
Centre:
Employers Premises
Start:
Various
Duration:
Various
Times:
To Be Confirmed

Please Note: While every effort is made to maintain the accuracy of these details, changes can and do occur. Government policy changes rapidly (particularly from one academic year to the next) which often has an effect on availability, eligibility for funding and the fee contribution required. Please confirm the course details when enrolling.

09/03/2021 06:25:22 174633 AL0448MQ/1