Level 2 Certificate in Customer Service for Health & Social Care Settings

This is a 12- week distance learning course, allowing learners to choose when and where to study. You will be provided with the resource and assessment materials to enable you to successfully complete the course and achieve a nationally accredited qualification.

Throughout the course, you will complete four units in total.

These include:

●  Preparing to deliver customer service in Health and Social Care Settings

●  Effective communication for Health and Social Care

●  Understand the specific needs of customers and patients accessing Health and Social Care Services

●  Team work in Health and Social Care Settings
This course is suitable for learners who wish to enhance customer service in healthcare. You will gain the knowledge of how to improve patient, family and customer experience, improve skills in service delivery and gain positive working relationships.
Aged 19+ at the beginning of the academic year

Aged 19-23 must already hold a full level 2 qualification or equivalent

Aged 24+ - Employed/Unemployed (Proof of salary will be required for any eligible fee remission)

Lived in the EU for 3 years
●  This course is available online or as a paper version.

●  The course is split into manageable units.

●  Each unit will be marked and feedback provided by a qualified Assessor.

●  A nationally recognised level 2 qualification is gained.
On successful completion of this qualification you could progress onto:

Level 2 Certificate in Working in the Health Sector

Level 2 Certificate in Health & Social Care

Level 2 Certificate in Common Health Conditions
These courses are available to all adult learners, no matter your employment status, but if you are:
Not in paid employment and receiving a means tested benefit - please bring with you current dated benefit documentation.
In paid employment but with an annual gross salary of less than £19,305 - please bring with you a wage slip dated within 3 months of the start of the course.
If you are aged 19-23 as well as meeting the benefit criteria you will also need to hold a full level 2 qualification.
Course Code:
Online / Distance Learning
Employers Premises
To Be Confirmed

Please Note: While every effort is made to maintain the accuracy of these details, changes can and do occur. Government policy changes rapidly (particularly from one academic year to the next) which often has an effect on availability, eligibility for funding and the fee contribution required. Please confirm the course details when enrolling.

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