Level 1 Introduction to Customer Service

This course is a combined course, looking at getting you ready for work and giving the opportunity to carry out a traineeship programme in your chosen career. Giving you the necessary skills and knowledge to complete a qualification in employability, which will prepare you for upcoming interviews and help you in securing a job in the workplace.

The free six-month programme includes help for you to:

Improve your personal presentation; give you the opportunity to gain real work experience to build your CV, get interview ready, improve your English and Maths, and develop your confidence through simulated activities within a work environment set up.
You will spend the first few weeks in College, then the rest of your time gaining real work experience, with support from us along with Our commitment to you:

●  You will become part of our talent pool - which means we will promote you to our bank of employers

●  we will put you forward for interviews, supporting you with preparation

●  we will give you financial support with the expenditure and costs associated with attending an interview

●  you will have a free bus pass.
●  Aged 16-24 years?

●  Looking for a traineeship programme?

●  Would like to contribute to providing a great service for the people of Manchester
●  The course is split into manageable units, which will be delivered in a college environment

●  Each unit will be marked and feedback provided

●  A recognised qualification is gained
●  Level three Standard in your chosen career
These courses are available to all adult learners, no matter your employment status, but if you are:
Not in paid employment and receiving a means tested benefit - please bring with you current dated benefit documentation.
In paid employment but with an annual gross salary of less than £18,525 - please bring with you a wage slip dated within 3 months of the start of the course.
Course Code:
Work Skills
Beaufort Road
To Be Confirmed

Please Note: While every effort is made to maintain the accuracy of these details, changes can and do occur. Government policy changes rapidly (particularly from one academic year to the next) which often has an effect on availability, eligibility for funding and the fee contribution required. Please confirm the course details when enrolling.

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