A motor vehicle service and maintenance technician services and repairs light vehicles such as cars and vans and works either in dealerships which focus on a particular manufacturer, or in an independent garage which deals with many different makes of vehicles.
The Automotive Retail Industry provides employment for over half a million employees who work for approximately 70,000 employers. It is a major contributor to the UK economy. In a large dealership the Technician will typically report to the Workshop Controller, who in turn reports to the Aftersales Manager and liaises with the Service Reception. In smaller garages the Technician will report directly to the owner or Garage Manager.
The technician must be able to work independently but also operate as an effective team member and have good customer handling skills. They will understand how their workshop and the dealership/garage functions from a commercial perspective and identify ways in which they can work more efficiently. Technicians working in large dealerships work with other departments, for example carrying out work for the Sales Department and ordering parts from the Parts Department, whereas apprentices in smaller independent garages may be called upon to carry out some of the function of the other departments themselves, for example managing their own delivery of parts.
The technician will work on all the systems found within the vehicle. The day-to-day work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment. The tasks faced are constantly changing, driven by the introduction of ever more complex technologies and diagnostic techniques.
The growing complexity of today’s vehicles, and the pressure to deliver a high-quality customer experience, requires the retail automotive sector to attract and train high calibre individuals and this is reflected in the elements of the Standard.
An apprenticeship is a paid job where the employee learns and gains valuable experiences. They are a great opportunity for people over the age of 16 in England who are early in their career, looking for a career-change, or looking to upskill in their current job.
Alongside on-the-job training, apprentices spend at least 6 of their working hours each week completing off the job training, usually at college, which leads to a nationally recognised qualification.
An apprenticeship includes:
● paid employment with holiday leave
● hands-on-experience in a sector/role of interest
● at least 6 hours off-the-job training
● formal assessment which leads to a nationally recognised qualification
Tameside college will work with you to find a suitable employer for your apprenticeship, or you may already have an employer who is willing to support you on your apprenticeship journey.
Apprentices must be paid at least the apprenticeship minimum wage. More information about the apprenticeship minimum wage can be found at https://www.gov.uk/national-minimum-wage-rates
Level 2 apprenticeships: 3 x GCSE grade 3 and minimum GCSE grade 1 in maths and English (or equivalent)
Level 3 apprenticeships: 4x GCSE grade 4 and minimum grade 3 in Maths and English (or equivalent)
You will be assessed for your apprenticeship at work by your visiting skills coach and for the knowledge/technical elements at college by your teacher. Evidence produced in the workplace for your apprenticeship programme will be continually assessed on an ongoing basis throughout your apprenticeship.
At the end of your apprenticeship you will sit an end point assessment (EPA). End-point assessments test the knowledge, skills and behaviours that an apprentice has gained during their training. Unique to each standard, EPA demonstrates the competence of an apprentice in their role. This competence is valued by current and future employers.
After completing an apprenticeship, you could continue to train for an advanced, higher, or degree level apprenticeship, or a related vocational qualification. Many people continue their progression with the same employer they undertook their apprenticeship with. Alternatively, on completion of a level 3 apprenticeship, you could go on to university.