A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
All hospitality team members must have the following introductory knowledge
● Understand what hospitality means; the culture of the industry and why delivering a customer experience to meet and exceed customer’s expectations is so important to hospitality businesses.
● Appreciate the importance of hospitality behaviours such as personal conduct, being adaptable, using initiative and communicating with a diverse range of people.
● Know the range of businesses and establishments that make up the hospitality industry, their differences and similarities and the variety of job roles and progression opportunities that are available.
An apprenticeship is a paid job where the employee learns and gains valuable experiences. They are a great opportunity for people over the age of 16 in England who are early in their career, looking for a career-change, or looking to upskill in their current job.
Alongside on-the-job training, apprentices spend at least 6 of their working hours each week completing off the job training, usually at college, which leads to a nationally recognised qualification.
An apprenticeship includes:
● paid employment with holiday leave
● hands-on-experience in a sector/role of interest
● at least 6 hours off-the-job training
● formal assessment which leads to a nationally recognised qualification
Tameside college will work with you to find a suitable employer for your apprenticeship, or you may already have an employer who is willing to support you on your apprenticeship journey.
Apprentices must be paid at least the apprenticeship minimum wage. More information about the apprenticeship minimum wage can be found at https://www.gov.uk/national-minimum-wage-rates
Level 2 apprenticeships: 3 x GCSE grade 3 and minimum GCSE grade 1 in maths and English (or equivalent)
Level 3 apprenticeships: 4x GCSE grade 4 and minimum grade 3 in Maths and English (or equivalent)
You will be assessed for your apprenticeship at work by your visiting skills coach and for the knowledge/technical elements at college by your teacher. Evidence produced in the workplace for your apprenticeship programme will be continually assessed on an ongoing basis throughout your apprenticeship.
At the end of your apprenticeship you will sit an end point assessment (EPA). End-point assessments test the knowledge, skills and behaviours that an apprentice has gained during their training. Unique to each standard, EPA demonstrates the competence of an apprentice in their role. This competence is valued by current and future employers.
After completing an apprenticeship, you could continue to train for an advanced, higher, or degree level apprenticeship, or a related vocational qualification. Many people continue their progression with the same employer they undertook their apprenticeship with. Alternatively, on completion of a level 3 apprenticeship, you could go on to university.