Employer = T.K. COMPONENTS LIMITED
The main role of the Component Sales Administrator is to deal with customers via telephone and email, processing orders, resolving complaints, and ensuring enquires are met in a timely manner.
What will the apprentice be doing?
·Managing incoming and outgoing calls to high quality business standards.
·Working with own initiative to fully utilise available data to answer queries and resolve issues.
·Working to service delivery KPI’s
·Dealing with customer enquiries on products, pricing, delivery schedules and more.
·Processing high volumes of orders accurately onto inhouse system.
·Ensuring customer adhere to agreed payment terms, including taking Credit Card payments verbally.
·General office administration with electronic filing.
·Multi-tasking, managing numerous time critical workloads.
·Working to fixed business deadlines.
·Working collaboratively with multiple departments to achieve acceptable customer outcomes
We're committed to providing an environment that is supportive of work life balance through benefits and health & wellbeing initiatives. Resources and opportunities are provided to encourage and support the improved health and wellbeing of employees
Working week
Monday - Friday 8:30am - 5:00pm with 30 minutes lunch.
Total hours per week: 40 hours a week
Location: |
Denton
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Qualification Offered: |
Level 2 Customer Service
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Places Available: |
1
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TCT Contact: |
Amber.thorpe@tameside.ac.uk
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Click here to Apply