Customer Service Practitioner Apprentice – Level 2
Employer: Besseges, Dukinfield
Apprenticeship: Level 2 Customer Service Practitioner
College: Tameside College – T1 Campus, Ashton-under-Lyne
Salary: £8.00 per hour – Apprenticeship Wage
Duration: 12 months + End Point Assessment
Start Date: Immediate Start
College Attendance: 1 day per week (paid day by the employer)
About the Opportunity
Besseges in Dukinfield is looking for an enthusiastic and reliable Customer Service Practitioner Apprentice to join the team.
This is an excellent opportunity for someone looking to begin their career in customer service while gaining valuable workplace experience and working towards a nationally recognised Level 2 Customer Service Practitioner Apprenticeship.
You will work as part of the Besseges team while attending Tameside College at the T1 Campus in Ashton-under-Lyne one day per week to complete the knowledge and training elements of your apprenticeship.
Your Duties
As a Customer Service Practitioner Apprentice, your duties will include:
- Providing friendly and professional customer service
- Welcoming customers and responding to their enquiries
- Communicating with customers face-to-face, over the telephone and by email
- Answering incoming telephone calls and directing enquiries appropriately
- Taking accurate messages and passing information to relevant team members
- Responding to customer questions and providing accurate information
- Developing a good understanding of the company's products and services
- Processing customer information and updating records
- Carrying out general administration and data entry
- Using computer systems and Microsoft Office applications
- Maintaining accurate and organised customer records
- Supporting the team with appointments, enquiries and day-to-day administration
- Handling customer queries and helping to resolve straightforward problems
- Escalating more complex customer issues to the appropriate member of staff
- Maintaining confidentiality and following company procedures
- Communicating professionally with colleagues, customers and other contacts
- Developing positive relationships with customers
- Supporting the delivery of a consistently high standard of customer service
- Completing apprenticeship coursework and training within agreed deadlines
About You
We are looking for someone who is:
- Friendly, approachable and professional
- Confident communicating with different people
- Willing to learn and develop new skills
- Reliable and punctual
- Organised with good attention to detail
- Comfortable using computers
- Able to work effectively as part of a team
- Positive and enthusiastic about starting a career in customer service
Previous customer service experience is not essential, as full training and support will be provided.
Your Apprenticeship
You will work towards the Level 2 Customer Service Practitioner Apprenticeship.
Your programme will run for approximately 12 months, followed by your End Point Assessment (EPA).
You will attend Tameside College – T1 Campus, Ashton-under-Lyne, one day per week, with the remainder of your working week spent gaining practical experience with Besseges in Dukinfield.
Throughout the apprenticeship, you will develop skills in customer communication, understanding customer needs, providing effective service, dealing with problems, working with others and delivering a positive customer experience.
Salary
£8.00 per hour – Apprenticeship Wage
Start Date
Immediate start available.
This is a fantastic opportunity to gain a recognised qualification, develop valuable workplace skills and start your career in customer service with practical experience and structured training. To apply please send your cv and a cover letter to Apprenticeships@tameside.ac.uk Quoting: Besseges
| Location: |
Dukinfield
|
| Qualification Offered: |
Level 2 Customer Service Practioner
|
| Places Available: |
1
|
| TCT Contact: |
apprenticeships@tameside.ac.uk
|