Course content & format
Elevate Your Career: Business, Communication & Digital Skills for the Modern Workplace
Looking to upskill your workforce or boost your own career potential?
This comprehensive Level 1 Diploma combines essential business knowledge with powerful communication strategies and practical digital skills — everything today’s employers are asking for.
Perfect for adults returning to learning or companies investing in staff development.
Your learning experience
Working in Business and Retail
- Understand roles, responsibilities, and success factors in the retail world
- Discover what goes on behind the scenes in real workplaces
Communication Skills for Work
- Master verbal and written communication at work
- Improve listening, presenting, and professional writing skills
Handling Telephone Calls & Virtual Meetings
- Handle customer and colleague calls confidently
- Join and lead professional virtual meetings
Digital & IT Skills
- Word Processing Software
- Spreadsheet Software
- Presentation Software
- Digital Skills for Work
Teamwork & Employability
- Self-management and time planning
- Working in a team and preparing for interviews
Retail Essentials
- Customer service and retail industry knowledge
- Stock control and the retail selling process
Course Duration: Start Date: 09/09/2025
Day/Time: Wednesday Evenings | 5PM – 9PM
Location: T1 Tameside College
Duration: 10 weeks September and January start
Format: Part-time, tutor-led, highly practical with real-world scenarios
Entry qualifications
Please see here for our Standard Entry Qualifications. Please note some of our technical qualifications have different requirements, please contact admissions for further information.
Open to adults aged 19+ looking to return to work, upskill, or boost their career confidence.
No formal qualifications needed — just a willingness to learn.
How is this course assessed?
Assessment is based on a portfolio of practical tasks — no written exams.
Your tutor will support you every step of the way.
What can I do next?
This course sets you up for success in:
Level 2 qualifications in Business or Customer Service
Apprenticeships in retail, admin, or digital roles
Job applications with a strong, skills-based CV
Personal or professional development
Make Your Move — Enrol Today!
Don’t wait to build a stronger future.